I used to like it until they explained that if I wanted an extra paddy – It would cost me the full amount of the hamburger.
I don't mind spending money on quality food. However, when Lazy Dog, Claim Jumper and even the Kings Seafood restaurants are helpful when wanting to give a break on buying an additional paddy – this is very disappointing.
I have to say the manager let me down softly. He came by, knelt at the table, and reached out his hand and introduced himself to me.
He informed that they cannot deviate from any of the menu items. It was not allowed and would create an issue “apparently bigger than me” if he were to allow me to upgrade to an additional hamburger patty for any less than the price of a full hamburger meal.
You may think I'm being a cry baby. I'm not – I swear 🙂
I don't eat bread, no sugar, etc – I've been cutting carbs close to a ketogenic level for a while. It works for me and my blood show's it (when tested).
I wanted two hamburger patties, but did not want to pay for the full meals. I only wanted the hamburger patties, the cheese, and maybe some grilled onions on the plate. No French fries, no fruit, nothing else…
Lazy dog does this quite well without breaking the bank. So does Claim Jumper in Stevenson Ranch. Both have been quite bendable from their corporate rules.
Black Angus restaurant in Valencia CA??? No, not so much….
Be safe – I'm glad to see the Corporate world hard at work, making the consumer feel as if they are the last to be served…
Update email from the general manager who, I think, missed the point entirely.
Within 3 hours of posting. Not too shabby.
“Dear Mr. Macivor,
I understand the you had a experience at our Valencia Black Angus Steakhouse and would like to offer you a Hamburger on the house. You can come in and we will comp your hamburger Just tell the manager that Mark A. Noterman said the Hamburger is on us. Please come in any time.
Mark A. Noterman