One of the things Paris and I love to do is eat out. Who doesn’t right?
However, sometimes it’s easier to eat in. Delivery or pick up, those two ways work well for us.
When you don’t eat at the restaurant, you always run the risk of having something that you don’t enjoy. A bad cut, funny taste, etc.. When you are at the Restaurant you can summon the server and send the food back to have it re-done or cancelled.
I just had to talk about Lucille’s BBQ, and our experiences with their “take out” yesterday.
They don’t deliver, I had to go pick up the goods – and that is fine, if it’s wrong, I can stage a complaint at the counter and get it corrected. But as far as taste, that does not happen until I get home…
We have often had take out at Lucille’s, recently I had the pleasure of meeting Gary McClain, one of the managers that was making sure the takeout orders were correct.
First of all, after speaking with Gary for a few minutes, I realized he knew ribs and cuts of meat. I suppose being the manager of a Rib and Meat place that would be presumed. However, I have been to many other restaurants where the managers were not experts in their type of food. (this was in response to me asking if the ribs we were getting were those we had to break a tooth on or were they those that were going to fall off of the bone…) BTW – Gary was correct, they were the most succulent I had ever had…
Secondly, he gave his personal “word” as Manager of this Valencia’s Lucille’s, “if there is anything wrong, make sure you call me immediately and I’ll make it right!” That is something that you cannot find at most businesses, let alone Restaurants.
I’d imagine that Gary probably won’t be at this location much longer. It seems those with a passion for what they do in the foodservice industry, move up the ladder quickly.
Thanks Gary and you are a true asset to Lucille’s in Valencia.