Not for the reasons that one would assume a real estate seller/buyer would be mad at their real estate agent.
I received a “stressed” text from a client of ours that we just assisted in the sale of their home.
Their home was not local – it was over 60 miles away. He told me in my offices that he and his wife and interviewed several Realtors in the Santa Clarita Valley and also where his property was located.
I received a phone call some time later and was told that he wanted us to assist him with his real estate transaction.
I had my team circle the wagons, and we started the process of home selling with our new client and his beloved.
The transaction was quite complex, we kept him informed, and he was pleased with the result.
The escrow closed on his home, and he could not be happier. We were happy too.
A few days later I was monitoring Yelp, I saw that we had an additional review, and read it.
I called and texted him in thanks, we were very pleased to see a write up such as this one.
Within 24 hours, the review was gone. A couple of days later I received a text message.
He wanted to know what had happened to the write up he gave our REMAX Paris911 Team on Yelp.
Here was his text message,
“Hi Connor, this is Steve McChesney….I was just looking through the Yelp reviews about your business, and noticed that Yelp has removed my review from your company’s listing, along with 27 other positive reviews about your company. Do you know why this is happening, and have you called Yelp about it?
My Response: “My Brother. Your local review was stellar. I will call on Monday… Last time they did not care, But I have back up now :)”
Steve wrote back, “Excellent, let me know how to help, this is censorship!”
I said, “Will do my friend. I promise.”
Today I tried to call Yelp and in searching for a phone number to call, came across a lot of websites talking about Yelp’s filtered reviews and some were by past employees.
SMH, if some of those accusations are true, Yelp is no better than someone trying to use a straw to drink hardened concrete!
I then tried to find a phone number to call – Nope, nada, zilch.
I was allowed to write up an email concern using their on-line form, so I did.
There was also a page to have me sign up for advertising and the marketing of my local listing on Yelp.
Well folks, that’s it, I will have to inform Steve that the “bureaucracy” is a bit thick and muddy. He and the other 27 people that are not considered “Yelpers”, and didn’t survive the “Yelps Review Filter”, are SOL, at least for now 🙁
BTW – we have a one star review – it did state I was professional and did fine selling the clients listing. I noticed that the reviewer only had reviewed two businesses, had no photo(person), and no friends. I responded to the negative review because, if memory serves, we were also representing them with a new home purchase, that is why we cut our commission on the sale of their home.
I guess they forgot that part of our discussion and forgot I wrote that in the contract, I always write that in the contract for our Sellers wanting to buy New Housing, it saves them money! Oh well – what can you do… Plus the reviewer on that one had a different first name(female), than was on contract, and I did not meet anyone bearing that name?
Point being it is that those types of “reviewers” are supposed to get “caught” by Yelp’s filtering system. However, how the system works is secret and functions on an algorithm of sorts, this was according to some of the reviews about Yelp I read – fyi.