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    Santa Clarita Costco Steps up customer service

    You have no idea how impressed Paris and I were during our latest trip to our Santa Clarita Costco.

    Upon checkout we encounter a lot of wonderful people, some have used our Paris911 real estate services. Today was totally different.

    Meet Ronney, he is the “second” worker that boxes the merchandise after the cashier rings it up. He was on fire. I didn’t have a chance to unload the cart. He had everything on the conveyor before I had a chance to lift a finger. He moved as a blur on a mission.

    I thought to myself, looking around, “this cat takes huge amounts of pride in his work”… I was so impressed I went and told two managers about it. I also told them to be careful, “that kind of employee should be honored and kept happy…”

    Kudos to this Costco employee. I’ll be watching. Awesome.

    Kevin Responded from Costco Corporate with the following email – UPDATE 12/19/2011:

    Dear Connor,

    We appreciate you taking the time to email Costco Wholesale.

    Your feedback is very important to us, and we are delighted to hear about your positive experience from our warehouse staff.
    It is my pleasure to forward a copy of your e-mail to the employee and the employee’s manager.

    Thank you,

    Costco Wholesale Corporation

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    Paris and Connor MacIvor

    Connor and Paris MacIvor are in the Top 1% of Realtors Nationwide, starting their real estate business in 1998 with RE/MAX Gateway - Santa Clarita Valley and Valencia CA. Their becoming licensed real estate consultants and representatives came from the horrible experience they had when they bought their first home. There were many things that the agent they had hired did not explain and disclose, which per law he should have. Getting that agent on the phone after they closed escrow and after he had gotten paid was impossible. Paris and Connor called the broker, the board of realtors, the office manager and all they received was the promise of a phone call back. The remedy did come, but not as fast and in the way they wanted. That act - that bad agent was the reason why Paris and Connor became Realtors. That was all they needed to vow to never let the same fate befall anyone else, that befell them. Today Connor and Paris are focused on client service. Protection and top-shelf service with regard to their real estate clientele. They primarily work within the Santa Clarita Valley and Valencia CA. However, for a referral, where 80+ of their business is referrals they have License and Will Travel to other parts of Ventura County, Los Angeles County, and Orange County to handle real estate transactions for those who trust their real estate operation. Writing on their Real Estate Blog is a passion. SCVnest.com/blog is where you will find over 10,000 real estate articles. Go to SCVnest.com/radio to listen to their latest real estate radio broadcast.

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