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    OMG – I got a 1 star review on Yelp Today for our Real Estate business

    Reviews are like ass#$%

    Dad was a Sage..

    As dad used to say, you cannot please all of the people all of the time, and you will die trying.

    However, what if the review is placed out of jealousy and is something that was totally fabricated?

    People write fake reviews…

    Good luck getting Yelp or the other review websites to remove it.

    What if we can prove that we never had a client with that name reflected or never had that scenario occur?

    Apparently, you cannot remove reviews from Yelp.  All you can do is respond.

    Believing a Full on 5 Star Rating

    We had a full on 5 star rating for our business on Yelp for years.  Now, we have a 4 star rating.

    I suppose, with the lack of faith, I have for review websites – companies and services that had 5 star ratings all the way through were suspicious.

    Those that had a lot of five stars with one 1 star coming from left field – that I get.

    We are in a more popular club now…

    Welcome to the less than 5 Star Club

    We are happy to be a part of the “less than 5 stars” club.

    I think we will get a t-shirt, or better – more people utilizing our real estate team to represent them with their real estate stuff.

    I cannot say that I ever trusted those businesses that had 5 star reviews…

    Paying for better reviews – who’d of thunk?

    But, I guess I don’t trust any of the review websites much.  Heck, on most of the “review a realtor” sites – realtors can pay for placement.

    The more they pay – the higher they rank, who is doing that math???

    Yelp Says not too respond, or be very careful:

    Here is our response:

    I have been in a quandary as to if I should respond.  After figuring out who this might have been, I thought I’d clear the air…
    ————————-­——-
    Connor and Paris,

    You know this is not true!  I spent quite a bit of time working with G and O (Mostly G) On making sure he understood the possible incentives for his new home.

    The agent even went out of her way to try to accommodate G with a builder incentive for closing costs because he believed he was not getting something that an earlier phase would receive.

    I found them a builder that would take a contingency….This is next to impossible!!!!

    You worked hard on the resale side of things to make sure they could stay “rent free” in there home until the new property was ready.

    I took copies of their loan info to the lender….at the sales office and followed up as the company changed to a different lender.  (G did not like the first lender)

    From that point it was in the hands of the builder to build their home and after the close of escrow I dropped by the new house and gave O a gift to welcome their family.
    ————————-­———

    I remember in my early days with the LAPD when talking with the worst of the worst.  Sometimes the bad guy’s story sounded right, and the victim’s story sounded wrong.  It was hard to determine who was telling the truth.

    In the end an old timer, LAPD PIII police officer that started the job before I was born, said, “MacIvor, there are three versions of truth in everything…  Yours, Theirs and God’s….”

    Thanks for the opportunity and I appreciate Yelp giving business owners the ability to respond.

    Trackback from your site.

    Paris and Connor MacIvor

    Connor and Paris MacIvor are in the Top 1% of Realtors Nationwide, starting their real estate business in 1998 with RE/MAX Gateway - Santa Clarita Valley and Valencia CA. Their becoming licensed real estate consultants and representatives came from the horrible experience they had when they bought their first home. There were many things that the agent they had hired did not explain and disclose, which per law he should have. Getting that agent on the phone after they closed escrow and after he had gotten paid was impossible. Paris and Connor called the broker, the board of realtors, the office manager and all they received was the promise of a phone call back. The remedy did come, but not as fast and in the way they wanted. That act - that bad agent was the reason why Paris and Connor became Realtors. That was all they needed to vow to never let the same fate befall anyone else, that befell them. Today Connor and Paris are focused on client service. Protection and top-shelf service with regard to their real estate clientele. They primarily work within the Santa Clarita Valley and Valencia CA. However, for a referral, where 80+ of their business is referrals they have License and Will Travel to other parts of Ventura County, Los Angeles County, and Orange County to handle real estate transactions for those who trust their real estate operation. Writing on their Real Estate Blog is a passion. SCVnest.com/blog is where you will find over 10,000 real estate articles. Go to SCVnest.com/radio to listen to their latest real estate radio broadcast.

    2 Responses to “OMG – I got a 1 star review on Yelp Today for our Real Estate business”

    • Carmen Jones

      Written on

      Sometimes people can be incredibly mean. This seems to se a fake review. I have a yelp account and in the review they said they have never reviewed another company. However, in fact, they have reviewed two. Spammer probably.

      Reply

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