Customer Service Experience with Waste Management in Santa Clarita

    Customer service for waste managementI am not one of those that bruises easily. In fact, my skin – it’s pretty thick. My take away from my 22+ years with the LAPD, 17 years regular then another 5 years as a reserve officer.

    Cops don’t hold back when they are raking a fellow officer. The skin has to be tough.

    I’m also not a complainer. I can get dished crappy customer service and ask for seconds.

    However, when the HOA comes after me as a result of my trash not being picked up, I have a problem.

    I called Waste Management in Santa Clarita to let them know the bags, the extra ones I called in and said would be waiting, did not get picked up.

    The lady on the phone said she was going to notify dispatch and have them picked up the following day.

    I thought to myself, “That was easy…”

    The next day, bags were still in the street. I called Waste Management and another lady told me that dispatch cancelled my pickup.

    I asked her if anyone was going to call me to let me know and she did not have an answer.

    I asked if it’s often when “dispatch” cancels calls for service that the customer service people schedule and promise.

    She said it was more often than they’d like. I asked her to call dispatch and she said she could not, they only accept email’s.

    I thought to myself, “settle down MacIvor…”

    She went on to say that they responded they could come out next Tuesday.  I told her my pick up day is on Monday, but even that day would not be soon enough.

    She informed me she would call me back and would try to get dispatch to agree to Wednesday…

    Wednesday came and went. I had a notification for a $500.00 dollar fine from HOA for having my trash bags on the street for more than 48 hours.

    I moved the bags into the container that had been picked up on Monday and called Waste Management.  BTW – there is no other trash service provider for the SCV Cities.

    I know, I checked…

    I called again and a brand new lady that answered the phone, after I finished complaining, said she would have a district rep call me this afternoon.

    “This afternoon” came and went, no call. During the afternoon of the following day, my telephone rang. I picked it up and it was a rep from Waste Management.

    I went through this story one last time and he apologized and said he’d be at my home with new trashcans in 30 minutes and to pick up the old ones with the excess trash.

    Sure enough, in 30 minutes I had two sparkling new trash cans and all the excess trash had been picked up.

    Sean Chacon was the Representative from Waste Management that stopped me from starting my own rubbish pick up company.

    He was stellar and took care of business without a hiccup.  He was straight forward, apologetic for issues that were not his, and represented Waste Management in the best way possible.

    I’m impressed Sean – thank you for your due diligence and handling this in a prompt manner.

    Paris and Connor MacIvor

    Connor and Paris MacIvor are in the Top 1% of Realtors Nationwide, starting their real estate business in 1998 with RE/MAX Gateway - Santa Clarita Valley and Valencia CA. Their becoming licensed real estate consultants and representatives came from the horrible experience they had when they bought their first home. There were many things that the agent they had hired did not explain and disclose, which per law he should have. Getting that agent on the phone after they closed escrow and after he had gotten paid was impossible. Paris and Connor called the broker, the board of realtors, the office manager and all they received was the promise of a phone call back. The remedy did come, but not as fast and in the way they wanted. That act - that bad agent was the reason why Paris and Connor became Realtors. That was all they needed to vow to never let the same fate befall anyone else, that befell them. Today Connor and Paris are focused on client service. Protection and top-shelf service with regard to their real estate clientele. They primarily work within the Santa Clarita Valley and Valencia CA. However, for a referral, where 80+ of their business is referrals they have License and Will Travel to other parts of Ventura County, Los Angeles County, and Orange County to handle real estate transactions for those who trust their real estate operation. Writing on their Real Estate Blog is a passion. SCVnest.com/blog is where you will find over 10,000 real estate articles. Go to SCVnest.com/radio to listen to their latest real estate radio broadcast.
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