Customer service beyond customer service from a 9-5 Escrow Company

    Best Santa Clarita Escrow

    This article is about Escrow Services – FYI!

    The breakdown is as follows. When you are dealing with a banker,  you are expecting them to only communicate with you between the hours of 9a-5p.

    They are not going to give you their cellular phone number and they will not be returning emails during the week.

    The problem with this is that there are “bankers” that will deal with you after business hours, on weekends and on holidays.

    Escrow Officers and Escrow Companies are typically the same as Bankers.

    The reason I’m writing this post has to do with one of our real estate transactions where the buyers we are representing need to sign loan documents after hours.

    This is a must, but the escrow officer is not around nor answering calls from the agent, who hired her in the first place!

    This is typical for the Escrow Industry as it is with Banks.

    But, why I do not accept this fact is that we have an escrow officer that is available after hours, on weekends and during holidays.

    The only time she is not, is when she is not in cell phone range.

    She may hate me for this post, but I’m livid at this point, with the escrow company on the other side of a current real estate transaction.

    The buyers are police officers and only have limited time to sign documents.

    There are small windows for them to do so and they are not able to due to the escrow officer having the mind of a banker!

    Our Lender – he responds to text messages after midnight!

    Our Title Officer – as long as he is not surfing – he responds during holidays!

    Our Escrow Officer – she is on it all of the time unless she is sleeping!

    Who you hitch your wagon to is who you will be compared with.

    In real estate, we are only as good as the team we have employed to represent our clients!

    Who is my Escrow Officer? Troy Stairs with Escrow Advantage. Call her at 661.284.5111 (I have the number memorized!) Reach her by emailing

    I know she won’t get paid extra for this posting, but she is good, knowledgeable and experienced.

    There is no one I would rather have on my side during any real estate dealing!

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    Paris and Connor MacIvor

    Connor and Paris MacIvor are in the Top 1% of Realtors Nationwide, starting their real estate business in 1998 with RE/MAX Gateway - Santa Clarita Valley and Valencia CA. Their becoming licensed real estate consultants and representatives came from the horrible experience they had when they bought their first home. There were many things that the agent they had hired did not explain and disclose, which per law he should have. Getting that agent on the phone after they closed escrow and after he had gotten paid was impossible. Paris and Connor called the broker, the board of realtors, the office manager and all they received was the promise of a phone call back. The remedy did come, but not as fast and in the way they wanted. That act - that bad agent was the reason why Paris and Connor became Realtors. That was all they needed to vow to never let the same fate befall anyone else, that befell them. Today Connor and Paris are focused on client service. Protection and top-shelf service with regard to their real estate clientele. They primarily work within the Santa Clarita Valley and Valencia CA. However, for a referral, where 80+ of their business is referrals they have License and Will Travel to other parts of Ventura County, Los Angeles County, and Orange County to handle real estate transactions for those who trust their real estate operation. Writing on their Real Estate Blog is a passion. is where you will find over 10,000 real estate articles. Go to to listen to their latest real estate radio broadcast.
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